Return and Refund Policy

IllumiArts LLC
Last Updated: October 31, 2026
Thank you for shopping with IllumiArts LLC. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Returns – 30 Days
We accept eligible return requests within 30 days after delivery.
To qualify for a return:

  • Products must be unused and in their original condition.
  • All original packaging, manuals, controllers, cables, power adapters, interchangeable artwork, and accessories must be included, as applicable.
  • Products must not be damaged, altered, or improperly handled.
  • A receipt or proof of purchase is required.
    Returns are subject to inspection and approval. Refunds may be reduced for missing components, damage, or handling beyond what is necessary to inspect the product, where permitted by law.
    2. Restocking Fee
    A 25% restocking fee will be deducted from approved discretionary returns.
    This fee helps cover product inspection, repackaging, and processing costs.
    The restocking fee does not apply where prohibited by law or where a full refund is legally required, including certain returns involving defective, damaged, or incorrectly supplied products.
    3. Return Shipping
    Customers are responsible for arranging and paying for return shipping on discretionary returns.
    We recommend using a trackable shipping service and appropriate protective packaging. IllumiArts LLC is not responsible for return packages lost or damaged in transit, except where applicable law provides otherwise.
    For defective, damaged, or incorrectly supplied products, return shipping arrangements will be handled in accordance with applicable consumer protection laws.
    4. How to Start a Return
    To request a return, please contact us at hello@illumiarts.com.
    Include your order number, proof of purchase, and reason for requesting a return.
    If your return is approved, we will provide instructions on how and where to send your package.
    Items returned without prior authorization may not be accepted, except where applicable law provides otherwise.
    5. Damaged, Defective, or Incorrect Items
    Please inspect your order upon delivery.
    If your product arrives damaged, defective, or incorrect, contact us as soon as possible at hello@illumiarts.com.
    Please include:
  • Your order number
  • A description of the problem
  • Photographs of the product and packaging, if available
    We will review your request and provide an appropriate solution, such as a replacement, repair, or refund, as required by applicable law.
    6. Exceptions and Non-Returnable Items
    Certain products may not qualify for discretionary returns, including:
  • Products damaged through misuse, improper installation, or unauthorized modifications
  • Products returned with missing parts or accessories, subject to any applicable refund adjustments
  • Customized or specially ordered products where clearly identified as non-returnable before purchase and permitted by law
    These exceptions do not affect your statutory rights regarding defective or nonconforming goods.
    7. Exchanges
    If you wish to exchange an item, please contact hello@illumiarts.com before returning it.
    Exchange requests are subject to product availability, return eligibility, and applicable consumer rights.
    8. European Union Returns and Cancellations
    If you are a consumer in the European Union purchasing online, you generally have the right to cancel an eligible purchase within 14 days after receiving your goods, without providing a reason, unless a legal exception applies.
    After notifying us of your cancellation, you must return the goods within 14 days.
    We will issue eligible refunds within 14 days after receiving your cancellation notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back.
    Eligible refunds include the product price and standard delivery charges, where applicable. Additional charges for express or premium shipping beyond standard delivery are generally non-refundable.
    Customers may be responsible for direct return shipping costs where legally permitted and properly disclosed before purchase.
    The 25% restocking fee does not apply to valid statutory cancellation requests. Any permitted deduction for diminished value will be assessed in accordance with applicable law.
    9. United Kingdom Returns and Cancellations
    If you are a consumer in the United Kingdom purchasing online, you generally have the right to cancel an eligible purchase within 14 days after receiving your goods, unless a legal exception applies.
    After notifying us of your cancellation, you must return the goods within 14 days.
    Eligible refunds will be issued within 14 days after we receive the returned goods or evidence that they have been sent back.
    Refunds include the product price and standard delivery charges, where applicable. Additional express or premium shipping charges beyond standard delivery are generally non-refundable.
    Customers may be responsible for direct return shipping costs where legally permitted and properly disclosed before purchase.
    The 25% restocking fee does not apply to valid statutory cancellation requests. Any permitted deduction for diminished value will be assessed in accordance with applicable law.
    10. Refund Processing
    Once your return is received and inspected, we will notify you by email whether your refund has been approved.
    If approved, the refund will be issued to your original payment method unless otherwise required by law.
    Any applicable restocking fee or lawful deduction will be reflected in the refund amount.
    Your bank or payment provider may require additional time to process and post the refund.
    If you have not received your approved refund within a reasonable period, please contact us.
    11. Product Warranty
    IllumiArts smart LED lighting products may include a separate limited product warranty.
    Warranty coverage, eligibility, exclusions, and claim procedures are described in the applicable product warranty information.
    Warranty claims are separate from our 30-day return policy. Nothing in this policy limits your rights under applicable consumer protection laws.
    12. Contact Information
    For returns, refunds, exchanges, cancellations, or product-related questions, please contact:
    IllumiArts LLC
    Email: hello@illumiarts.com
    Website: www.illumiarts.com
    You may also visit our Contact Information page.
    Consumer Rights: This policy does not limit or exclude any rights provided by applicable consumer protection laws, including rights relating to defective products, goods that are not as described, or goods not delivered as required by law.