Shipping policy
Shipping & Delivery Policy
IllumiArts LLC
Last Updated: October 31, 2026
Thank you for shopping with IllumiArts! We are pleased to offer worldwide shipping through DHL, wherever international shipping and delivery are legally permitted and available.
1. Worldwide Shipping
IllumiArts LLC ships internationally through DHL to eligible destinations worldwide.
Shipping availability is subject to applicable laws, trade restrictions, sanctions, customs regulations, and DHL service availability.
We reserve the right to decline or cancel orders to destinations where shipping is prohibited, restricted, or unavailable.
2. Shipping Rates
Shipping charges, if applicable, are calculated based on the destination, package size, weight, and available shipping service.
Any applicable shipping charges will be displayed during checkout before payment.
Promotional or complimentary shipping offers apply only where specifically advertised and may be subject to geographic restrictions.
3. Order Processing
Orders are processed after payment confirmation and any necessary verification.
Processing times may vary depending on product availability, order volume, holidays, and other operational factors.
Customers will receive shipping confirmation and tracking information once their order has been dispatched.
4. Delivery Times
Delivery times vary depending on the destination, customs procedures, and DHL service availability.
Estimated delivery dates, when provided, are estimates rather than guarantees unless expressly stated otherwise.
International deliveries may be delayed by customs inspections, holidays, weather conditions, transportation disruptions, or other circumstances beyond our reasonable control.
Any applicable statutory delivery rights remain unaffected.
5. DHL Tracking
Once your order has shipped, we will provide a DHL tracking number when tracking is available for the selected service.
Customers can monitor their shipments through the official DHL website:
6. International Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges.
Unless expressly stated at checkout that these charges are prepaid or included, customers are responsible for applicable import-related charges, subject to local law.
Customs authorities may require additional information or documentation before releasing a shipment.
We recommend reviewing your country's import requirements before placing an order.
7. Shipping Restrictions
IllumiArts complies with applicable international shipping laws, export regulations, trade restrictions, and sanctions.
We cannot ship to destinations where delivery is legally prohibited or where DHL service is unavailable.
Some products may also be subject to country-specific electrical, import, or product compliance requirements.
Orders that cannot legally or practically be fulfilled will be canceled, and any payments received will be refunded as required by applicable law.
8. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
If an address requires correction, please contact us as soon as possible.
Address changes may not be possible once an order has been dispatched.
Additional delivery charges resulting from incorrect or incomplete address information may apply where permitted by law.
9. Damaged, Missing, or Incorrect Shipments
Please inspect your order upon delivery.
If your package arrives damaged, contains incorrect items, or appears incomplete, contact us promptly at:
Please provide your order number, a description of the issue, and photographs of the packaging and product, if available.
If your shipment is missing or delayed, contact us so we can assist with tracking or initiating an investigation with DHL.
We will provide an appropriate remedy in accordance with applicable law and our store policies.
10. Failed Delivery and Unclaimed Packages
If DHL is unable to deliver a package because of an incorrect address, repeated unsuccessful delivery attempts, or failure to complete required customs procedures, the shipment may be returned to the sender.
Any additional shipping or return charges will be assessed according to the circumstances and applicable law.
We will contact customers when necessary to discuss available options.
11. Returns and Refunds
For information about product returns, return shipping, restocking fees, and refunds, please review our Refund & Return Policy.
Our standard discretionary return policy provides a 30-day return window after delivery, subject to eligibility requirements.
12. Contact Information
For shipping questions, delivery assistance, or order inquiries, please contact:
IllumiArts LLC
Website: https://www.illumiarts.com
Email: hello@illumiarts.com
You may also visit our Contact Information page.
Important Notice: International shipping availability, customs requirements, and delivery conditions vary by destination. Nothing in this policy limits any mandatory consumer rights under applicable law.