Frequent Asked Questions
Q: How do you come up with the designs for your light panels?
A: While we choose the colors, you are always in control of the light color, which means that in a sense, you are co-designing with us!
Q: Do I need any special electrical equipment to use this light panel?
A: Nope! You can use your standard power outlet to keep it running. For international clients, get a local adaptor.
Q: Are the art panels all the same size?
A: While 24”x 24”(600mm x 600mm) is the standard, we are also offering the light art panels in larger sizes and 12”x12” (325mm x 325mm) option.
Q: What type of frames do you offer?
A: Original snap frame and fixed frame.
Q: What are the options for the art panels?
A: Currently, mirrored stainless steel and white powder painted Aluminum
Q: Can I change the art ?
A: Only on Snap panels can change the art and buy new ones.
Q: Can I design my own art size panel?
A: Yes, send us the requirements.
Q: What kind of lights are they?
A: We use low voltage 11 watts RGB (red, green and blue) LEDs exclusively for the fixtures.
Q: How do I set up the lights once I get them out of the package?
A: You can hang your new smart-panel lights anywhere, the same way that you would hang any other light-up sign. Review the installation video and contact us for any inquires. firstname.lastname@example.org
Q: How long have you been working on this project?
A: The idea formed in 2014, and development began in earnest in 2017. So, it's been about eight years!
Q: Do you need to shine some other light on the panel in order to see it?
A: Never! Illumi Art lights itself up, for your convenience.
Q: Can I hide the cable cord?
A: Yes, depending on the wall construction, an electrician can be handy
Q: Can I locate 10 panels on the wall and to have custom controller?
A: Yes, email us with your requirements.
Q: Can I locate the panel in wet or humid environment?
A: No, only in dry
Q: Do you have a warranty?
A: 2 years
Q: What is the life time of the lights?
A: 50,000 hours
Q: How to contact for additional questions?